Associations · Ed-tech · Schools serving schools
What we build
01
Member feedback
A partner feedback system built from a real business decision you’re trying to make this year, ending in a clear menu of prioritized actions, not just another set of insights.
02
Churn-risk signal and prioritization
A system for surfacing which institutional accounts are actually at risk, and the systemic patterns driving that risk across your whole portfolio, not just the accounts you already suspect.
03
Point-of-contact transition
A proactive process that catches point-of-contact turnover before it happens, so the next person actually knows the role and is invested in it, instead of inheriting it as an afterthought.
How the systems show up in practice
Signal · Associations
Feedback System Rebuild
Outcome
Response rate increased by 78%. The results were specific enough to directly influence product leadership to reprioritize the roadmap.
Visibility · Associations
Risk Signal Design
Outcome
Communication delay from rep to manager to leadership dropped from 3-5 days to near-instant, since leadership now has direct access to a dashboard that updates continuously as emails arrive.
Handover · Independent Schools
Point-of-Contact Handover
Outcome
The renewal secured the revenue. The handover system secured the partnership: faster time-to-champion meant more program engagement, higher enrollment, and fewer drops.
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